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  • Crew Mobility Solution (CMS): Know The guests better, Serve Them Better!

    On Tuesday 7TH May 2019, we marked yet another milestone when we launched the much-awaited Crew Mobility Solution (CMS) that allows our crew to offer personalised service to our passengers. This is in line with the airline’s plan to enhance customer experience through service innovation.

    CMS will enhance guest satisfaction by ensuring that our crew offer customised service to our guests as we will know them better, thus offer prompt personalised service. 

    Speaking during the launch, Capt. Paul Njoroge, Director Operations said, "The CMS will enhance our service delivery on board. Our crew will be able to access vital information on an IPAD; where each customer is seated for easy identification, whether the guest is travelling with family, their frequent flyer status and any special requests they might have.


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