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  • Press Release


    NAIROBI: Monday, 13 August 2018… Kenya Airways would like to confirm an incident, in which a shuttle van carrying some of its passengers was involved in an accident along Mombasa Road on Monday, 13th August 2018 at around 2:00am.

    The van was hit from behind by a trailer throwing it off the road, injuring a total of 33 passengers. The passengers were scheduled to leave for Bangkok, Thailand, last night but due to a technical problem on the scheduled aircraft, the flight was rescheduled, prompting the airline to accommodate the guests at a hotel.

    The injured passengers are being treated at various hospitals in Nairobi. This also includes the driver of the van.

    Kenya Airways Security and Kenya Police were deployed to the scene at the time of the accident. Investigations are underway to identify and arrest the driver of the truck, which did not stop following the accident.

    Our first priority is to focus on the wellbeing of our guests; we will issue general statements on a regular basis.

    We would like to thank all our employees, security agencies, medics and all other stakeholders for their support following the accident.

    Guests and family requiring information can contact our dedicated guest assistant hotline on +254 741 777 299.

    For media queries, please contact our dedicated media hotline on +254 741 777 288.

    For all other operational queries contact our 24 hour contact centre on +254 20 327 4747. You can also follow us on
    Twitter: KenyaAirways,
    Facebook: Kenya Airways,
    Linkedin: Kenya Airways
    Instagram: OfficialKenyaAirways and
    Youtube: Kenya Airways Channel.


    Please call our 24HR Contact Center: +254 20 327 4747 or visit our website www.kenya-airways.comor write to Customer.Relations@Kenya-Airways.comfor further information.

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